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Wavy Circles

Intelligence in care

Insurance

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EFES Insurance CJSC is Armenia’s leading non-life insurer with a 31.5% market share in GWP in voluntary insurance. We combine scale, profitability, and resilience to deliver strong growth and customer value.


What sets us apart

  • Rapid growth: Expanding market share across key insurance segments.

  • Digital-first operations: Seamless online services that boost efficiency and customer experience.

  • Financial strength: Robust capitalization to ensure solvency and fuel future investments.

  • Integrated ecosystem: Partnership with Vardanants Medical Center to strengthen risk management and customer loyalty.

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Our strategic priorities

  • Digital acceleration: Expand embedded partnerships and online direct sales

  • Product innovation: Lifestyle and tailor-made products with an end-to-end digital experience in partnership with leading global insurers. 

  • Data-driven excellence: Advanced pricing, telematics, and risk analytics

  • Superior service: Fast-track claims, concierge health support, and customer satisfaction optimization

  • Strong governance: Enhanced cybersecurity, privacy, and enterprise-grade data controls

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As part of Intelligent Management Group, EFES anchors the insure-care continuum through its medical ecosystem, builds credibility via international reinsurer partnerships, and offers a scalable, profitable, digital insurance platform integrated with healthcare delivery.


Snapshot and Financial Highlights (2024)

  • Founded: 1997 (Yerevan), re-launched in 2023

  • Team Size Today: ~200 professionals

  • Client Base: ~170,000 annual clients 

  • Gross Written Premium (GWP): AMD 11.8 billion (~4x growth YoY)

  • Total Equity: AMD 2.35 billion (+37%)

  • Capital Adequacy Ratio: 1.28 

  • Operating Income (2024): AMD 1.64 billion — a ~12x surge

  • Net Profit: AMD 82.1 million 

  • Market Share: 31.5% of voluntary insurance; 16.8% in total written premiums

Vardanants Center for Innovative Medicine (Arinterlev CJSC) is our integrated healthcare network, delivering diagnostics, outpatient and inpatient care, and prevention across multiple locations. We combine evidence-based medicine with compassionate service, guiding people seamlessly from first concern to lasting wellbeing.

 

Our ambitious project - “Vardanants Club”, aims to establish a unified, distinctive, and recognizable Vardanants treatment style, based on international best practices of evidence-based medicine, a multidisciplinary structure, and the integration of the most effective elements of integrative medicine.
 

Our Services

  • Diagnostics & Screening: Advanced imaging and laboratory services for early detection and confident decisions.

  • Specialty Outpatient Clinics: Multi-disciplinary expertise in internal medicine, women’s health, cardiology, pediatrics, and more.

  • Inpatient & Day Care: Modern surgical theaters and step-up care pathways designed for safety, outcomes, and faster recovery.

  • Prevention & Follow-up: Lifestyle coaching, medication management, and remote check-ins to keep progress on track.

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Why Patients Choose Us

  • Simple Access – Multiple locations, extended hours (working on weekends), and seamless referrals.

  • Trusted Quality – Internationally aligned protocols with continuous audit and quality assurance.

  • Continuity of Care – One record, one team, and smooth transitions from consult to recovery.

  • Human + Tech – Compassionate clinicians supported by data and clear communication.

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For corporates & insurers

  • Employer Health Programs – checkups, vaccinations, chronic-care pathways, and return-to-work protocols.

  • Medical Second Opinion – complex case reviews that improve outcomes and reduce unnecessary procedures.

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Snapshot and Financial Highlights (2024)

  • Founded: 2003 (Yerevan)

  • Network Footprint: 4 outpatient & inpatient clinics

  • Team Size Today: ~600 medical & support professionals

  • Patient Base: ~200,000 unique patients served

  • Revenue: AMD 4.5 billion (25% YoY)

  • Payer Mix: 41% insurance · 45% out-of-pocket · 14% state

Healthcare

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Assistance

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Bonus Assistance provides 24/7 medical and travel assistance for individuals, families, and organizations. From first call to final resolution, our teams coordinate care, remove friction, and bring calm to complex moments—locally and across borders.


Core services
•    24/7 Assistance Center & Triage
Nurse/doctor advice, next-best-step guidance, and rapid routing to the right level of care.
•    Network Referrals & Appointments: Bookings with trusted clinics and hospitals, plus Guarantee of Payment where applicable.
•    Case Management: End-to-end coordination for acute and chronic cases; documentation support for claims.
•    Medical Transportation & Evacuation: Coordination with medical escorts and approved providers when higher-acuity care is needed.
•    Travel Support: Lost docs, translations, local guidance, and vetted provider lists to keep trips on track.
•    Digital Touchpoints: Tele-advice, alerts, and status updates integrated with insurer and provider systems.

 

Who we serve
•    Individuals & Families – one number to call, clear instructions, and transparent follow-up.
•    Corporates – employee assistance benefits, duty-of-care programs, travel risk services.
•    Insurers – white-label assistance, FNOL intake, cost containment, and TPA-style workflows.
How we work 
•    Single point of contact → Clinical/operational triage → Network booking/GOA → Follow-up & closure.
•    SLAs you can rely on – response times, case updates, and escalation paths agreed upfront.
•    Data & privacy – secure handling of health information; clear consent and audit trails.
What makes us different
•    Connected ecosystem – tight integration with our healthcare providers and insurance partners for faster access and fewer hand-offs.
•    Local roots, regional reach – on-the-ground knowledge backed by a curated regional network.
•    Outcome focus – resolution time, patient satisfaction, and cost-to-quality balance guide every decision.
 

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